FAQ

Do I need to register to order?

• Not necessary, but when your purchase transaction is completed, all your Personal Information including delivery address and communication numbers are stored and recorded for future use. However, you have an option to register and sign up before to order.

Can I forgo the delivery cost and pickup my order?

• Unfortunately, because this is a fully online store, we do not facilitate pick-ups however, you may arrange to collect your package at a predetermined location from our delivery agent.

Do I need a credit card to order?

• Absolutely not! if you do not possess a credit card, simply choose FPX (Financial Payment Exchange) as your payment method and follow the steps through to process your orders.

How secure is and the checkout process?

At https://ucmall.com.my We take security very seriously and as such we can confidently abide by the following:

• Industry standards are followed in order to protect the personally identifiable information submitted to us, both during transmission and once we receive Keep in mind that NO method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
• We limit access to Personal Information about you to employees who we believe reasonably need to come into contact with Personal Information to provide products or services to you or in order to do their jobs.
• Your personal Information security is important to us, when you enter sensitive information (such as a credit/debit card and bank account number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

Do not hesitate to contact us should further clarification is needed.

Did you receive my order?

• Upon placing an order, you will receive a confirmation email with your order details and your order number. Please also be sure to check your Junk Folder and whitelist our email address if it was sent

• You can also navigate to My Account > Orders from your https://ucmall.com.my account to check your recent orders. Once you received an email or the order is visible from your https://ucmall.com.my account, we got it!

Is it too late to cancel my order?

• Our vendors do their best to process your orders quickly but as you know, there is a wait time for the types of products we This allows some leeway. Keep in mind that only orders in “processing” mode or “on hold” mode can be cancelled. You can cancel orders on this mode by navigating to My Account > Orders.